We guarantee live arrival of everything we sell.

DOA
Within Bacolod City, please check the package as soon it arrives. Simply send us an email with a picture of the fish purchased displayed on a piece of paper or paper towel and we will issue a refund for their purchase price.

Please provide your name and order number when contacting us.

Our email is info[at]petcorpbacolod.com

Refunds can not be processed unless we have your order number and DOA Photos as proof. Sending us multiple emails will result in a delay in getting your refund processed, as each message is processed separately, so please try to send all your information in one message.

In order to avoid any delays, please submit your Refund Request in the following format:

1. Your Name
2. Phone Number
3. Your Order Number
3. The name and quantity of DOA you are reporting
5. Attach a photo of any DOA you are wanting a refund for (item needs to be on a piece of paper or paper towel and outside of the bag and water) .If more than one item, please try to make sure all items are in one photo. If photo is not clear enough for us to see we will not be able to issue you a refund. Please do not send videos or links to photo files. In order to prevent computer viruses, we are unable to open these types of files.

(Please make sure all information is sent in one email. Sending the information in multiple emails will cause a delay in your refund getting processed.)

Shipping costs are non-refundable. 

Non-returnable items:
Used Coupons
Gift Cards