All live animal sales are final. We reserve the right to refuse service to any buyer at our sole discretion. If we are notified 24 hours prior to shipping that the buyer wishes to cancel their order, we will normally issue a full refund including the cost of shipping. In some cases, there may be a 25% restocking fee if a request for cancellation is issued prior to shipment, such as if the animal has already been fasted and packaged. Non-refundable merchant fees associated with the transaction are rolled into the cost of the product purchased and will be deducted from the refund total at our discretion.

We are unable to ship live animals to outside of Bacolod City. If for any reason we cannot accept your order, a refund will be issued within 7 business days. We try our best to accurately represent the colors of the animals in the photographs. Due to different lighting in your aquarium, as well as other factors such as diet and stress from shipping, as well as the display of different monitors and screens, the colors of the animals may differ somewhat from the photos. The animals may also change in appearance and color as they grow due to factors such as natural aging, genetics, and diet. Classification of morphs is done to the best of our knowledge and ability. How the animals grow and develop as they age is in the care of the customer. When purchasing from our stock listings, batches of certain morphs may vary in appearance depending on our current clutches. Sizes given are approximate, and sometimes an animal may grow more after having its pictures taken before it is sold. Refunds are handled on a case-by-case basis. In some cases, we may choose to go above and beyond what our policy page states to ensure the satisfaction of the customer if anything is less than fantastic. Shipping methods will be at Petcorp’s discretion for replacements.

We accept returns for unopened medicine bottles within 30 days. The buyer pays return shipping, and a refund is issued once the item is received.