Petcorp Online Shop Terms and Conditions

Last Updated: June 2026

Welcome to Petcorp Aquatics+ Bacolod (https://petcorpbacolod.com). These Terms and Conditions (“Terms”) govern your use of our website, participation in our rewards structure, and all purchases of live fish, aquatic plants, hardscapes, equipment, and aquascaping services.

By accessing our site, registering an account, or completing a purchase, you agree to be bound by these Terms and our Privacy Policy, both aligned with Republic Act No. 7394 (Consumer Act of the Philippines) and Republic Act No. 8792 (Electronic Commerce Act).

1. General Eligibility

• Age Requirements: By initiating a transaction on this website, you affirm that you are at least 18 years of age or are accessing the platform under the active supervision of a parent or legal guardian.

• Inventory Adjustments: We specialize in live, unique aquatic biological specimens. We reserve the right to correct unexpected inventory discrepancies or cancel orders if a specific live animal becomes unfit for sale prior to fulfillment.

2. Ordering, Pricing, and Maya Payment Gateway

• Currency and Valuation: All prices displayed on our product pages are in Philippine Pesos (PHP) and include applicable local business taxes.

• Exclusive Gateway Integration: To protect our customers and ensure instant order processing, all website transactions are processed exclusively through our integrated Maya Payment Gateway. We no longer accept or manually verify uploaded payment screenshots or manual bank slip attachments.

• Supported Sub-Methods via Maya: Through the secure Maya payment portal at checkout, you can pay via:

  • E-Wallets: Maya Wallet, GCash, and ShopeePay.

  • National QR Standard: QR Ph (scan using any participating Philippine bank or mobile wallet app).

  • Credit/Debit Cards: Visa, Mastercard, JCB, and American Express (AMEX).

  • International Portals: WeChat Pay.

• Stock Reservation: Items added to your virtual shopping cart are not reserved. Stock reservation occurs only after the Maya gateway successfully authenticates your payment and shifts your web order status to “Paid.”

3. Absolute Removal of Automated Shipping (Post-Purchase Coordination)

• No Checkout Delivery Options: This website does not offer automated, flat-rate, or calculated shipping options during checkout.

• Mandatory Customer Action: Immediately after completing your payment via Maya, the buyer is required to contact our store operations team directly via our official communication channels to arrange fulfillment logistics.

• Fulfillment Paths Available: Buyers may coordinate for:

  1. Direct In-Store Pickup: Collection from our physical showroom in Bacolod City once notified that the order is packed.

  2. On-Demand Local Courier booking: Arranging third-party services (such as Maxim, Maxim Cargo, Grab, or Lalamove) where the buyer shoulders 100% of the courier costs, payable directly to the rider or booked through the buyer’s app.

  3. Provincial Transit Drop-offs: Regional transit options (Ceres Bus or UV Express van drops) where applicable handling or terminal fees must be settled with our staff.

4. Sales Finality, Livestock Disclaimers & Cancellations

• Perishable & Live Goods Rule: Due to the biological nature of live fish, invertebrates, and aquatic plants, all live goods sales are final.

• Order Cancellations:

  • Cancellations requested at least 24 hours prior to scheduled packing/fasting will receive a full product refund via Maya.

  • If an order is cancelled after our team has already initiated livestock fasting protocols or customized packaging, a 25% restocking and operational labor fee will be subtracted from the refunded amount.

• Phenotypic Variations: Live organisms vary naturally in color, exact sizing, and patterning. While we strive to show accurate representations, variations due to transport stress, transit color loss, and individual home aquarium lighting parameters do not qualify as product defects.

5. Live Arrival Guarantee (DOA Policy)

We back our 8+ years of professional aquascaping and livestock maintenance experience with a strict Live Arrival Guarantee, bound by the following conditions:

• Coverage Conditions: The guarantee is strictly valid only if the customer coordinates a direct, immediate fulfillment option, provides an accurate address, and receives the package immediately from the courier upon arrival. Any uncoordinated transit delays or failure to collect the package immediately voids all coverage.

• The 2-Hour Window: In case of a Dead-on-Arrival (DOA) occurrence, the buyer must take two (2) clear photos or a continuous unedited video of the dead specimen inside the original, unopened, heat-sealed plastic packaging. This proof must be transmitted to our official channels within two (2) hours of delivery.

• Resolution Protocol: Verified claims will receive an exact livestock replacement or a digital store credit refund. Any associated third-party transport or terminal fees are strictly non-refundable.

• Post-Introduction Disclaimer: Our liability terminates the exact moment a live animal or plant is introduced into your personal aquarium, pond, or quarantine tank environment. We cannot manage your water parameters, tank cycles, or species compatibility; therefore, subsequent survival is entirely the buyer’s responsibility.

6. Dry Goods Returns (Medicines & Equipment)

• Eligibility Window: Unused, unopened dry goods, hardscape materials, and unsealed fish medications may be returned within thirty (30) days from purchase.

• Logistics & Fees: The buyer is fully responsible for organizing and paying for return transit to our Bacolod location. Refunds are processed only after our staff physically inspects the item to ensure it remains in brand-new, untampered, and resalable condition.

7. Petcorp Rewards Program

• Earning Structures: Points accumulated via our web ecosystem (e.g., 3 points per ₱100 spent) are non-transferable, carry zero legal cash value, and can only be used as promotional discounts on subsequent web checkouts.

• Forfeiture: We reserve the right to audit, freeze, or terminate point balances if we detect system exploitation, artificial order generation, or fraudulent activity.

8. Limitation of Liability and Venue of Jurisdiction

• Website Availability: While we utilize secure servers, we do not warrant that our digital catalog or the Maya payment gateway link will be completely uninterrupted or entirely free of temporary technical synchronization lag.

• Governing Law: These Terms, along with any transactional disputes arising from our operations, are governed strictly by the laws of the Republic of the Philippines. Any formal legal actions must be filed exclusively within the proper courts of Bacolod City, Negros Occidental.

9. Official Store Touchpoints

To coordinate your fulfillment options immediately following your Maya checkout, communicate exclusively through these official contact lines:

• Mobile / Hotline Numbers: 0969-086-8040 or 0917-966-9316

• Web Integration: Use the official live chat module located on our landing page.

• Main Operations Hub: Bacolod City, Negros Occidental, Philippines, 6100