Last Updated: June 2026

At Petcorp Aquatics+ Bacolod (“we,” “our,” or “us”), we are committed to safeguarding the privacy of our fellow hobbyists and customers. This Privacy Policy outlines how we collect, protect, store, and process your personal data in strict compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 (DPA) of the Philippines.

By using our website (https://petcorpbacolod.com), purchasing our live fish, plants, or aquascaping materials, or registering for our rewards program, you accept the practices described in this policy.

1. Information We Collect

To provide you with quality aquatic livestock and seamless services within Bacolod City, we collect relevant personal data when you interact with our site, including:

• Account & Profile Information: Your name, email address, password, account preferences, and birthday (if opting into Petcorp Rewards).

• Transaction & Delivery Details: Your physical delivery address, contact phone numbers, and specific order history.

• Payment Documentation: Transaction receipts or clear images showing evidence of bank transfers or GCash payments uploaded via our Contact or Order forms.

• Community Interactions: Data provided via comment forms, browser user-agent strings, and IP addresses collected strictly to assist in automated spam detection.

• Media Uploads: If you upload images to our website (such as proof-of-payment receipts or Photos of dead-on-arrival livestock for our Live Arrival Guarantee), you should avoid uploading images with embedded location data (EXIF GPS) as other site visitors could potentially download this.

2. How We Use Your Information

We process your personal data solely for the following lawful and specific purposes:

• To process, fulfill, and deliver your live animal and aquascaping orders within Bacolod City.

• To validate transaction payments made through GCash or bank transfers.

• To manage the Petcorp Rewards program and track your accumulated points.

• To handle customer support, address inquiries, and process claims under our Live Arrival Guarantee.

• To improve our online catalog, optimize user experience, and protect our website against malicious activity or fraud.

3. Data Storage, Retention, and Security

• Security Measures: We implement organizational, physical, and technical security measures designed to protect your personal information against unauthorized access, alterations, or disclosure.

• Retention Limits:

  • Account & Rewards Data: Retained for as long as you maintain an active account with us.

  • Transaction Records: Kept for as long as legally required to fulfill accounting, tax reporting, or local business compliance obligations.

  • Comments and Metadata: Retained indefinitely to automatically recognize and approve follow-up comments instead of holding them in a moderation queue.

• Data Erasure: You may request the permanent deletion of your account and associated personal data at any time, subject to legal limitations on transaction retention.

4. Third-Party Disclosures

We never sell, rent, or trade your personal data to third parties for direct marketing. Your information is shared only with trusted entities essential to running our business:

• Web Hosting & Core Platforms: Authorized technical partners (such as our secure website hosts) that adhere to international data security standards.

• Integrated Services: Services like Gravatar (to display profile images beside approved public comments) or automated spam detection networks.

• Legal & Government Authorities: When strictly mandated by Philippine law, court order, or formal regulatory processes.

5. Your Rights as a Data Subject

Under the Philippine Data Privacy Act, you possess the following rights regarding your personal data:

1. Right to be Informed: You have the right to know whether your personal data is being processed.

2. Right to Access: You can request a clear exported file of the personal data we hold about you.

3. Right to Rectification: You can ask us to correct inaccurate or outdated information in our system.

4. Right to Erasure or Blocking: You can request the removal or destruction of your personal data from our active marketing lists and site profiles.

5. Right to Object: You can object to the processing of your data for automated processing or direct marketing.

6. Contact Us

If you wish to exercise any of your data privacy rights, submit a request regarding your stored data, or if you have any questions regarding this policy, please reach out to us directly:

Petcorp Aquatics+ Bacolod

Bacolod City, Negros Occidental, Philippines, 6100

• Mobile / Contact Number: 09179669316

• Official Website Support: Via our Contact Us page

Summary of Changes (Why this is better for your business)

1. Legally Grounded: Explicitly states alignment with RA 10173 and outlines the specific Data Subject Rights mandated by the National Privacy Commission.

2. Business-Specific Context: It shifts from a generic template to an exact match for your store operations. It mentions Bacolod City deliveries, GCash receipt uploads, Petcorp Rewards, and your Live Arrival Guarantee photos.

3. Transparent & Safe: It keeps the standard, valid WordPress language about cookies, comments, and media, but wraps it inside a professional policy that builds strong trust with local buyers.